ebobet Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") describes how ebobet ("we", "us", "our") collects, uses, shares, stores, and protects the personal data of individuals ("you", "Player") who register for or use the ebobet platform accessible at ebobet.bio.

1.2 ebobet operates primarily for the Bangladesh market and is committed to handling personal data in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, integrity, and confidentiality.

1.3 By registering an account on ebobet, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not register for or use the ebobet platform.

1.4 This Policy should be read together with ebobet's Terms & Conditions and Responsible Gaming Policy, each of which is available on the ebobet website.

2. Data We Collect

2.1 ebobet collects personal data in the following categories:

Category	Examples	When Collected
Identity Data	Full name, date of birth, username, profile photo, nationality	Account registration; KYC verification
Contact Data	Email address, mobile phone number, residential address	Account registration; profile updates
Financial Data	bKash/Nagad/Rocket mobile wallet numbers, bank account details, transaction history, deposit and withdrawal records	Deposit and withdrawal requests
Verification Documents	National ID card (NID), passport, utility bills, source-of-funds documentation	KYC/AML compliance checks
Technical Data	IP address, device type, browser type and version, operating system, screen resolution, time zone	Automatically on each platform visit
Usage Data	Pages visited, games played, bets placed, session duration, click paths, feature interactions	Automatically during platform use
Communications Data	Support ticket content, live chat transcripts, email correspondence	When you contact ebobet support
Marketing Preferences	Opt-in/opt-out status for promotional communications, preferred contact channel	Registration; profile settings updates

2.2 ebobet does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly necessary for identity verification purposes. Where verification documents contain such information incidentally, that information is not separately processed or stored.

2.3 ebobet does not collect data from individuals who have not registered an account, except for Technical Data automatically collected from all visitors to the ebobet.bio website for security and analytics purposes.

3. How We Use Your Data

3.1 ebobet uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, verify your identity and age, and maintain your account profile throughout your relationship with ebobet.
• Service delivery: To process your bets, casino game sessions, deposits, and withdrawals, and to deliver the full suite of ebobet platform features to you.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance through ebobet's support channels.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other prohibited conduct as defined in the ebobet Terms & Conditions.
• Legal and regulatory compliance: To comply with applicable anti-money laundering (AML) obligations, age verification requirements, and any other legal or regulatory requirements applicable to ebobet's operations.
• Platform improvement: To analyse aggregate usage patterns, diagnose technical issues, test new features, and improve the overall quality and performance of the ebobet platform.
• Personalisation: To tailor game recommendations, promotional offers, and platform content to your preferences and betting history, where you have not opted out of such personalisation.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have provided explicit consent to receive such communications.
• Responsible gaming: To monitor for signs of problem gambling behaviour and, where appropriate, to contact you with responsible gaming resources or enforce any self-imposed limits or exclusions on your account.

3.2 ebobet will not use your personal data for any purpose not described in this Policy without first obtaining your explicit consent or being required to do so by applicable law.

4. Legal Basis for Processing

4.1 ebobet processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and ebobet — including account registration, transaction processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws, including age verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate interests: Processing carried out for ebobet's legitimate business interests — such as fraud prevention, platform security, and aggregate analytics — where those interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit, freely given consent — such as sending marketing communications and enabling personalisation features. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing

5.1 ebobet does not sell your personal data. ebobet may share your data with the following categories of third parties, strictly as necessary to deliver the platform's services:

• Payment processors: Mobile wallet operators (bKash, Nagad, Rocket, Upay) and Bangladeshi banking partners receive only the transaction data necessary to process your deposits and withdrawals. ebobet does not share your full profile with payment processors.
• Game studios: Third-party game providers (such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and others) receive a session token and account reference to deliver game content. They do not receive your name, contact details, or financial data.
• Identity verification services: Specialist KYC and AML screening services may receive identity documents and related data solely for the purpose of verifying your identity and screening against sanctions lists.
• IT and cloud infrastructure providers: Providers of hosting, data storage, content delivery, and cybersecurity services may process data on ebobet's behalf under strict data processing agreements that prohibit independent use of your data.
• Legal and regulatory authorities: ebobet may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or a valid legal order.

5.2 All third parties with whom ebobet shares personal data are required to maintain appropriate technical and organisational security measures and are contractually prohibited from using your data for any purpose beyond the specific service they are providing to ebobet.

5.3 In the event that ebobet undergoes a merger, acquisition, or sale of all or a substantial part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

6. Cookies & Tracking Technologies

6.1 ebobet uses cookies — small text files stored on your device — and similar technologies (such as local storage and session tokens) to operate and improve the platform. The categories of cookies ebobet uses are as follows:

• Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery (CSRF). These cannot be disabled without breaking core platform functionality.
• Functional cookies: Store your preferences such as language settings, preferred game view, and remembered deposit method to personalise your experience on return visits.
• Analytics cookies: Collect aggregate, anonymised data about how players use the platform — such as which pages are visited most frequently and which features generate the most engagement. This data helps ebobet make informed decisions about platform improvements.

6.2 ebobet does not use third-party advertising cookies or permit external advertising networks to set cookies on the ebobet platform for the purpose of building cross-site advertising profiles.

6.3 You may control or delete cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the ebobet platform. Instructions for managing cookies are available in the help documentation for all major browsers.

7. Data Retention

7.1 ebobet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the full duration of your account's active status and for a minimum of 5 years following account closure, to satisfy AML record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• KYC/identity documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Customer support records: Retained for 3 years from the date the support interaction was closed.
• Marketing consent records: Retained for 3 years from the date consent was last confirmed or withdrawn.
• Technical and usage data (logs): Retained for up to 12 months in identifiable form, after which they may be retained in anonymised aggregate form indefinitely for statistical purposes.

7.2 When personal data is no longer required, ebobet will securely delete or anonymise it in a manner that prevents reconstruction or re-identification.

8. Security Measures

8.1 ebobet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and ebobet's servers.
• Encrypted storage of sensitive data at rest, including financial data and identity documents.
• One-way hashing of passwords using modern cryptographic algorithms (ebobet does not store or transmit passwords in plaintext).
• Role-based access controls that restrict internal staff access to personal data on a strict need-to-know basis.
• Automated intrusion detection and prevention systems monitoring the platform infrastructure around the clock.
• Regular internal security audits and vulnerability assessments.
• Staff training on data protection and information security best practices.

8.2 Despite these measures, no system connected to the internet can guarantee absolute security. ebobet encourages players to use a strong, unique password for their ebobet account and to contact [email protected] immediately if they suspect unauthorised access to their account.

8.3 In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, ebobet will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

9. Your Rights

9.1 As a player whose personal data is processed by ebobet, you have the following rights:

• Right of access: You may request a copy of the personal data ebobet holds about you, together with information about how and why it is being processed.
• Right to rectification: You may request that ebobet correct any inaccurate or incomplete personal data held about you.
• Right to erasure: In certain circumstances — such as where data is no longer necessary for the original purpose, or where you withdraw consent and no other legal basis applies — you may request that ebobet delete your personal data. This right is subject to ebobet's legal obligation to retain certain records.
• Right to restrict processing: You may request that ebobet suspend active processing of your personal data in certain situations, such as where you contest its accuracy or have objected to its processing.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that ebobet provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on ebobet's legitimate interests, and you may withdraw consent for marketing communications at any time.

9.2 To exercise any of the above rights, please contact ebobet at [email protected] with the subject line "Data Rights Request" and a description of the specific right you wish to exercise. ebobet will respond within 30 days of receiving a valid request. We may need to verify your identity before processing your request.

10. Children's Privacy

10.1 The ebobet platform is strictly intended for adults aged 18 and above. ebobet does not knowingly collect personal data from any person under the age of 18. If ebobet discovers or is notified that it has collected personal data from a minor, it will immediately close the relevant account and securely delete all associated personal data.

10.2 If you are a parent or guardian and believe that your child may have registered an account on ebobet, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11. Third-Party Links

11.1 The ebobet platform may, from time to time, reference or display content from third-party game studios or payment partners. ebobet is not responsible for the privacy practices of any third-party service provider, and this Policy does not cover data processing carried out by third parties on their own platforms.

11.2 Players are encouraged to review the privacy policies of any third-party services they interact with independently of the ebobet platform.

12. Policy Updates

12.1 ebobet reserves the right to update this Privacy Policy at any time. Where updates are material — meaning they change the nature of data we collect, the purposes for which we use it, or the rights available to you — ebobet will notify registered players by email and by displaying a prominent notice on the platform at least 7 days before the updated policy takes effect.

12.2 The effective date at the top of this document will be updated each time this Policy is revised. Continued use of the ebobet platform following the effective date of any revision constitutes your acceptance of the updated Policy.

12.3 We encourage you to review this Policy periodically so that you remain informed about how ebobet handles your personal data.

13. Contact Us

13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or ebobet's data protection practices, please contact us using the details below:

• Email: [email protected]
• Subject line for data requests: "Data Rights Request" or "Privacy Enquiry"
• Support hours: 24 hours a day, 7 days a week (BST, UTC+6)
• Response time: Within 30 days for formal data rights requests; typically within a few hours for general privacy enquiries

13.2 Please note that the email address above is provided as plain text and is not a clickable link. Copy and paste it into your email client to contact us. ebobet will never initiate contact with you to ask for your password or payment credentials.